Refund Policy
Last updated: July 2026
This policy sets out when a refund may be requested, the conditions that apply, and how to make a request. It applies to consultation and assessment services booked directly with Astral Pavilion. This is not an unconditional money-back guarantee — because our services involve professional time, analysis, and expertise delivered at the time of consultation, refunds are considered on a case-by-case basis according to the conditions below.
1. Services Already Delivered
Once a consultation has been conducted (whether in person, via video call, or via written report) and our analysis and recommendations have been delivered, the professional service has been rendered. As with most professional consultation services, fees for a completed consultation are generally non-refundable, as they reflect the time, expertise, and analysis already provided — outcomes and personal results after a consultation are not, by themselves, grounds for a refund, since results depend on individual circumstances and how recommendations are implemented (see our Terms & Conditions).
2. When a Refund May Be Considered
A refund, in full or in part, may be considered in the following circumstances:
- Service not delivered: You paid for a consultation or assessment that Astral Pavilion did not ultimately provide (e.g. we were unable to schedule or complete the service within a reasonable timeframe, and no reasonable alternative could be arranged).
- Cancellation before service delivery: You cancel a booked appointment with reasonable advance notice, before any analysis, report, or consultation has commenced. See our Terms & Conditions on rescheduling.
- Duplicate or erroneous payment: A payment was made in error or duplicated for the same service.
- Feng Shui Adjustment — assessment fee offset: As stated on our Services page, if you proceed with a recommended Feng Shui Adjustment following a paid assessment, the assessment fee is offset against the adjustment service fee. This is a fee credit rather than a cash refund, and applies only where the adjustment is booked.
3. Exclusions
Refunds will generally not be granted where:
- The consultation, assessment, or report has already been delivered in full;
- The request is based solely on dissatisfaction with a life outcome, result, or personal decision made after the consultation;
- Inaccurate information was provided by the client (e.g. incorrect birth time, date, or property details) that affected the analysis;
- The client did not attend a confirmed appointment without reasonable prior notice;
- The request is made after an unreasonable delay from the date of service (more than 14 days from the consultation date, save in exceptional circumstances).
4. Evidence Required
To assess a refund request, we may ask for reasonable supporting information, such as proof of payment, booking confirmation, and a description of the issue. This helps us review each request fairly and consistently.
5. How to Request a Refund
To request a refund, please contact us via WhatsApp at +65 8989 5686 or email astralpavilion@gmail.com, stating your name, booking details, payment reference, and the reason for your request. We aim to review and respond to refund requests within 7 business days.
6. Method & Timing of Refunds
Approved refunds will be returned via the original payment method where possible, within a reasonable time following approval. Processing times may vary depending on your bank or payment provider.
7. Contact Us
If you have questions about this Refund Policy, please reach out via WhatsApp or email using the details above.